Return Policy

MidWest Micro Return Policy
At MidWest Micro, we pride ourselves on delivering top-quality products. In the unlikely event that a product should prove defective or not meet your expectations, we ask that you use the following return guidelines. Our goal is to make doing business with MidWest Micro as easy as possible. MidWest Micro does NOT guarantee product compatibility of items purchased separate from the PC configuration.

I. Basic Return Guidelines
All returns must have a seven-digit Return Authorization number that is valid for 15 days from its issuance. To receive a Return Authorization number, call MidWest Micro's Technical Support line and have the following information ready: (1) Your customer number, (2) Order number, (3) Product serial number and (4) Nature of problem. See Return Shipping Instructions below.

II. Return Guidelines for MidWest Micro Computer Systems
All MidWest Micro Desktop PCs ship with the 5/3 Year Warranty & Support which includes a 5 year warranty on the CPU and RAM, 3 year limited warranty on parts and labor and a 30 day money-back guarantee. See Return Shipping Instructions below.

III. Return Guidelines for Defective Products
Defective product, except as listed below (A - D), may be returned within 30 days from your original date of invoice. The product may be returned for credit, repair or replacement at the discretion of MidWest Micro. Items must be 100% complete including original packaging materials, manuals and other accessories provided by the manufacturer. Incomplete returns will be subject to an incomplete return fee. All returns may be subject to a restock fee of up to 20% of the selling price. Beyond 30 days from the date of original invoice, please refer to the original manufacturer.

1. Brand Name Notebooks, Servers and Computer Systems (e.g., Acer, AST, Fujitsu, Hewlett-Packard, Toshiba) may be returned for repair or replacement only.
2. IBM Notebooks, Servers and Computer Systems: Due to manufacturer's policies, all issues concerning defective IBM products must be directed to the IBM Help Center at (800) 772-2227.
3. Software may be replaced with the same title only.
4. Printers that have had toner or ink cartridges installed may be returned for replacement only. Please refer to the Owner's Manual of your printer for instructions on how to package it for return to MidWest Micro. Additional return fees may be applied if these instructions are not followed or if the printer is returned to MidWest Micro with the toner or ink cartridge still installed.

IV. 30 Day Money-Back Guarantee
If you are not completely satisfied with your purchase, you may return it within 30 days of the original date of invoice for a refund (returns may be subject to a restock fee of up to 20% of the selling price). Some products may not be eligible for return under this Guarantee, please see A - E below. Items must be in resalable condition and 100% complete, including original packaging materials, manuals and other accessories provided by the manufacturer. Incomplete returns will be subject to an incomplete return fee. Some restrictions may apply.

1. Brand Name Notebooks, Servers and Computer Systems (e.g., Acer, AST, Fujitsu, Hewlett-Packard, IBM, Toshiba): Due to manufacturers' policies, these products are not returnable under the 30-Day Money-Back Guarantee. Please contact the original manufacturer for information.
2. Software may be returned if unopened and the shrink-wrap is still intact.
3. Printers may be returned if the toner or ink cartridge has not been installed.
4. Special Orders and Books may not be returned under the 30 Day Money Back Guarantee.
5. Demo, Closeout and Reconditioned Product may only be returned for credit up to 15 days after the original invoice date. Credit may be applied to future purchases only. No refunds will be given on demo, closeout or reconditioned products.

V. Incorrectly Shipped Product
If you receive a product different from the one you ordered, please contact MidWest Micro immediately. The incorrectly shipped product will be replaced with the correct item, but must be received by MidWest Micro within 15 days of the original invoice date. Returned product must be complete and in resalable condition.

VI. Return Shipping Instructions
Product may be returned for credit, repair, or replacement at the discretion of MidWest Micro. Items must be 100% complete including original packaging materials, manuals, and other accessories provided by the manufacturer. Incomplete returns may be subject to an incomplete return fee.

1. The Return Authorization number must be clearly written on a mailing label and placed on the original packaging.
2. The mailing label should be addressed in the following manner:
   

   (Write return authorization number here)
   MidWest Micro
   6910 State Route 36
   Fletcher, OH 45326

Failure to follow these return procedures may result in credit refusal. Rejected merchandise will be returned to the customer at the customer's expense.