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| Article ID: 929 |
Last Updated: |
October 14, 2025 |
| Operating System(s): ALL |
SYMPTOMS
Genius wireless mouse is working intermittently or not at all.
CAUSE
RF signal can be degraded by nearby appliances or mouse/receiver placement
RESOLUTION
If the mouse cursor is behaving intermittantly, but the buttons function
normally:
Initially, since this is a mouse, and has the same mechanical components as
other mice, you should begin troubleshooting by making certain the problem is
not caused by dirt and debris that may have accumulated on the mouse ball and
rollers. If there is a problem with cursor movement, remove the ball, and clean
it with rubbing alcohol on a cue tip. Also clean the rollers and other points
the ball makes contact with inside the mouse.
The surface the mouse is used on can also be a factor, and may be need to be
cleaned or may be too slick for reliable mousing. You may be able to determine
if the problem is mechanical if you can remove the ball and turn the internal
rollers manually. If the rollers cause the cursor to move, it's possibly a
cleaning problem.
If the mouse cursor and buttons are behaving intermittantly, or not
functioning at all:
The wireless mouse allows you to select from two channels for operating the
mouse. Channel A and channel B. Make certain the mouse and receiver are both on
the same channel. As a troubleshooting step, you can also try changing both
the mouse and receiver to the alternate channel to see if the mouse functions
more reliably on one channel over another. Again, make certain you change the
channel on both the mouse and the receiver so they are on the identical
channel.
The wireless mouse requires an internal battery to operate (the receiver is
powered by the computer it is plugged into). Weak batteries can be a possible
cause for problems.
The wireless mouse uses radio frequencies to transmit the mouse movement and
button press information to the receiver.
As with all radio transmissions, the radio signal can be degraded by
interference, and the reliable function of the mouse can be interrupted.
Make certain the receiver is not over 1 foot from the mouse
If there are intermittant problems, try to place the free hand on the receiver
while using the mouse. This effectively extends the receivers ability to pick
up the signal and may point out possible interference problems.
Try to make certain the mouse and receiver are at the same height level.
Remember that the mouse shuts off automatically after 45 seconds of non use.
You must press one of the mouse buttons in order to "wake it up".
Nearby appliances and fixtures can create interference with the mouse
transmission. These types of appliances and fixtures include:
Flourecent lights
Electrical wiring in walls
Nearby radio stations
Electrical appliances
Electric motors such as fans
etc...
If possible, try using the mouse in a different location.
The above information pertains specifically to MidWest Micro products.
MidWest Micro will not be held liable for the misuse of the above information.
Copyright © 2000, MidWest Micro All Rights Reserved. Disclaimer
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