• On-Site Service is available in the continental United States and in limited areas of Alaska, Canada, Hawaii and Puerto Rico. Canadian customers are responsible for return shipping and associated fees. Please note: On-Site Service is not available for any external peripheral, including any monitor, mouse, keyboard or speaker.
• Dispatch of On-Site Service is at the sole discretion of your PC manufacturer.
• Once your manufacturer has authorized an On-Site Service dispatch, a Dow Jones technician will contact you to schedule an appointment using the estimated replacement part(s) delivery time.
• Next-Business-Day Response: Service appointments are scheduled the day following parts delivery to the On-Site Service center. An adult age 18 years or older must be present at the service location.
• On-Site Service is available Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding holidays.
• Data File Backup: You are responsible for backing-up all data files to an external media prior to On-Site Service. On-Site Service does not include data back-up and/or data restoration.
• If the same or a similar problem occurs after an On-Site Service visit, your PC manufacturer may recall the equipment for further tests and repairs.

Exclusions
Based on the aforementioned conditions, PCs purchased with On-Site Service will be eligible for this service with the following exceptions:

• disasters such as floods, fires, winds, earthquakes or lightning
• failure to provide the proper installation environment
• peripherals or unauthorized attachments
• software or hardware not installed by your PC manufacturer or their authorized On-Site Service technician
• service by any other service center
• any other type of abuse, misuse or neglect
• or where the serial number or rating label has been removed, defaced or altered

If any of these exceptions are discovered as the cause of repair, or you fail to meet an On-Site Service technician for scheduled service, you may be required to submit your system to the manufacturer for depot repair. Coverage begins on the date your PC is invoiced.