New Survey: We Need Your Web Expertise!
At MidWest Micro, we continually strive to improve our products and services. That�s why we created the following survey, which asks you to tell us about your experiences with us—and suggest ways we can serve you even better in the future. With your input, we can effectively bolster our company�s infrastructure and provide more accommodating customer care than ever before. Of course, all the changes won�t occur at once, but you can expect to see your suggestions at work during the course of the year.
To underscore our commitment to you, we recently revised some of our strategic views and goals. The following statements reflect our strengthened customer-oriented business approach:
With your input, we will attain these goals more quickly, and will be able to deliver the best customer service possible. So please take a few moments to complete the survey, and let us know which areas you would like us to supplement, and which ones have already exceeded your expectations.
Thank you in advance for your time.
Do you typically read the articles featured on the Home page? Yes No
If so, how would you rate them overall? Excellent Good Fair Poor Not worth reading
How would you rate their technical content? Just the right amount Too technical Not technical enough
What other topics would you like to see featured?
When a product is featured on the Home page, how often do you pull up the expanded advertisement? All the time Most of the time Occasionally Rarely
Have you ever bought an item featured on the Home page? Yes No
If so, which one?
Which of the following On-line Catalog services have you used? Submitted PC order request (or inquiry) with your Shopping Cart Viewed shipping costs before submitting an order request Pulled up manufacturers' product specifications
How often do you typically view the 20 Hottest Issues in the Knowledge Base? More than once a week Once a week Occasionally Never
How often do you typically view the What's New page? More than once a week Once a week Occasionally Never
How often do you typically visit the Internet Specials page? More than once a week Once a week Occasionally Never
Are you currently on the E-mail list for weekly Internet Specials? Yes No
If so, do you consider the E-mails a good source for learning about special offers? Yes No Not applicable
Have you ever purchased a product featured on the Internet Specials page? Yes No
If so, what drew your attention to the Internet Special? E-mail Ad on Home page Regularly visit the Internet Specials page Other
If other, please specify:
Additional comments:
Do you plan to download Microsoft� Internet Explorer 4.01 in the near future? Yes No Already use it
Active Channel Yes No Not applicable
Active Desktop Yes No Not applicable
If you are a current subscriber, please tell us what you think about our active service(s):
If you do not subscribe to either service, do you plan to do so in the near future? Yes No
If not, please tell us why:
Have you ever completed an on-line survey for MidWest Micro besides this one? Yes No
How many times a week do you visit the site? 10+ 7-9 4-6 1-3 First time here
In general, how satisfied are you with the services on our Web site? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied
Please tell us which services you would like to see expanded in the future:
Optional:
Thank you!
